How do I track the status of my order?
While your piece is being made, you will see ‘in progress’ in your order history. Once the order has been shipped, we will send a shipping confirmation email to let you know.
What payment options do you offer?
Our store accepts following payments:
- Shop Pay
- Apple Pay
- Google Pay
How will I know my ring size?
The sizing we use is according to the European standard sizing chart. In case you know your size in a different metric, please have a look at the following chart.
If you are unsure, please feel free to contact us for product and sizing recommendations.
Can I collect my order in the boutique?
We would love to welcome you to our boutique, you can choose for local pick up at checkout.
Where do you ship?
O! Jewelry offers delivery to all countries in Europe and the United Kingdom.
Please carefully read the following information before placing an order.
When will my order be shipped?
We start with your order in our atelier immediately when receiving them. As in many cases your order will be made by hand from scratch to tailor them to your needs, we would require up to 4 weeks to make the designs (depending of the complexity of the product).
You will receive an email with once your order has been shipped.
When will my order arrive
Depending on the shipping country, orders are shipped via different carriers. Please allow 1 to 7 working days for delivery after receiving your shipment email for European orders, and 3 to 14 working days for intercontinental orders.
The delivery times mentioned above are only as a guidance and do not account for possible delays caused by payment authorization, and/or customs delays.
Am I able to change/cancel my order once placed?
We are unable to make changes once an order has been placed as we immediately start creating your order.
Please contact us at email@example.com and we will see what we can do for you.
Am I eligible for a return?
We accept returns of unworn and unscratched merchandise with tags attached within 14 days of receiving the order, see the next question on how the process works. Return shipping costs are the customer their responsibility.
Unfortunately, we cannot accept returns on custom jewelry or individual stud earrings.
How do I start a return?
In order to initiate a return, send an email to firstname.lastname@example.org including your order number.
If your return request is approved and requires shipping, then you receive an email with shipping instructions, the expenditures will fall under your responsibility. After the product is returned, you receive a refund.
Alternatively, returns can be dropped off at our Antwerp boutique: Steenhouwersvest 49, 2000 Antwerp
**the item must be shipped to us / dropped off at our shop within 7 days after your return request was approved.
What to do when the goods are damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, scratched or if you received the wrong item, so that we can evaluate the issue and make it right as quickly as possible
What are return exceptions?
Unfortunately, we are not able to return customized jewelry or individual stud earrings. In case there is anything with your order, feel free to reach out and we will do our best to resolve this for you.
Do you offer refunds?
We will notify you once we have received and inspected your return, and let you know if the return was approved or not. If approved, you will automatically receive an email concerning the refund.
Within a number of days after receiving your confirmation, we will transfer the amount to your bank account.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.